I am going to use my blog for purely venting out purposes
this time around. Last week I had the pleasure of visiting the USPS location (aka
post office) 3 times within a 24 hour period. The goal was to apply for a
passport.
As you can probably tell from my earlier post, I recently
have become a US citizen and couldn’t wait to become a proud owner of one of
those little blue books with gold letters. Of course, as a true procrastinator
I spend over a month gathering the paperwork, trying to convince myself to go
get passport photo taken, etc. Finally last week, partially because I did not
want to attend a 3 hour long company meeting, partially because the weather was
nice, I actually left work early and headed towards my local post office.
It is worth mentioning that I have been burnt by the bureaucracy
of this institution before and felt the pain of the spending cuts personally. I
have recently found out the hard way that USPS no longer has the money to keep
their online info up-to-date when I was turned down at their door at 6:30pm
while their website clearly stated they should be open until 7pm.
Keeping all that in mind I double checked the hours, and
verified online that I in fact can apply for my passport in person at my local
post office. I ran into the first obstacle as soon as I entered the building –
there was a huge sign on the wall stating that passport applications are done by
appointment only. Why couldn’t they post a similar sign on their website
remains a mystery.
I did not give up right there and immediately emailed to the
address stated on the sign in an attempt to get that appointment. No more than
3 seconds later the email got returned to me with a “Failure to deliver”
message. The lady at the window made it clear they would not be able to resolve
this situation and advised me to go to a different location that accepted
walk-in passport applicants.
The next morning at exactly 9am I was the 7th person
in line at Cadman Plaza postal office with my paperwork. An hour and only 3
processed applicants later I realized that at this speed I will be unacceptably
late to work and was forced to leave. The
staff at the post office was nice enough to tell me to come in earlier the next
day, but not nice enough to put more than one person at the windows to help
process the growing line.
You would think at $135 fee to get a passport you wouldn’t
have to wait in line for half a day. But unfortunately you do. I am still
passportless and the application is sitting in my drawer. I might attempt to
apply again in a few days when the mental scars left by the process heal. But for
now I remain angry and disappointed, feeling not as an American citizen but
like I am back in the USSR in a never ending line for bread.